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Frequently Asked Questions about


Question Answer
What can cause a toilet not to refill unless you shut off the water and then turn it back on? Your fill valve may be clogged with sediment.  Just replace it.
Why would the water drain from the tank but not flush or suck the water down through the toilet bowl when you flush? Do the rest of the fixtures in the bathroom drain well? If they do not drain well, it may be the venting of the plumbing system. If all of the other fixtures in the bathroom drain well, then there is probably something in the trap-way of the toilet. Assuming it is just the toilet that is having problems, then a closet auger might do the trick.
What could cause a toilet to lose suction power and sometimes not even take down the water? Home toilets do not use "suction power" to flush. The inertia of the water falling from the tank when you flush pushes water through the trap and down the drain. If there is any significant amount of blockage in the drain, the water will not be able to move at enough velocity to get past the trap. In other words, if the drain is blocked, water can't flow fast enough to flush. You'll need to get the drain cleaned out to make it flush.
Why would there still be a small dribble on the back of the toilet bowl after installing all new parts? The rubber tank seal (bowl to tank) didn't seat correctly
What causes air bubbles in the toilet when the tub is draining and the vent and lines have been snaked and no clogs were found? Somewhere there is a clog that hasn't been hit yet or the line has a sag in it.  Call us to diagnose and repair the problem.
When flushing toilet upstairs toilet in basement overflows from bottom onto basement floor?
There is a blockage in the waste line. Have you flushed the basement toilet to see what happens? Try running the upstairs shower and see what happens. (use two persons , one up stairs, one downstairs so you can control the amount of water that rises in the toilet.) There should be a "clean out" cap somewhere downstairs near the point where the waste line exits the house. It is here that one would "snake" the line.

The other possibility is the water level in the downstairs toilet is lower than the level of the waste line exit. This means that the point of exit of the line is physically higher than the toilet. The only remedy for this is to raise the toilet to above the height or re-plumb the toilet into a waste pump that evacuates upwards to a point slightly higher than the waste line. This is the most common set-up in a "basement" toilet.

The toilet evacuates into a point lower than the floor. The waste pump or grinder pump then pumps the waste upwards than gravity allows it to evacuate normally. The benefit is that the waste pump creates a separate system for the basement toilet.